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Returns/Exchanges

Uglychristmassweater.pw Returns/Exchanges

What is our Return Policy?

  • Return Window

    Returns must be shipped back to us within 30 days from the date you your package is delivered.

  • Restocking Fee

    There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)

  • Reason Why

    Anything purchase at uglychristmassweater.pw is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.

  • Who Is Responsible for Return Label?

    uglychristmassweater.pw will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email

  • Process Returns

    Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded. 
    We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

  • Package Includes

    Included packing slip with all returns.

  • Shipping charges

    Shipping charges are non-refundable

  • Defective Items

    Please call us at 1-844- T-Palace (1-844872- 5223) for instructions.

What is our Exchange Policy?

  • Exchange Window

    Exchanges must be returned to us 30 days from the date you received the package.

  • Exchange Process:

    In order to exchange please send an email to customercare@uglychristmassweater.pw stating your reason for the exchange including new request for sizes and colors.

  • Package Includes:

    Included packing slip with all exchanges. Please state size you need with any notes you would like to add.

  • Exchange Guidelines:

    We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping. 

  • Need It Faster:

    Please call customer service at +84979699399 or email us at customercare@uglychristmassweater.pw

  • Package Exchange Address:

    2323 Tran Quang Khai Street, District 1, Ho Chi Minh City, VietNam

  • No Restocking Fee!
  • International Exchanges

    For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.

If you have any questions please contact us.
Our contact email is  customercare@uglychristmassweater.pw