What is our Return Policy?
Returns must be shipped back to us within 30 days from the date you your package is delivered.
There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
Anything purchase at uglychristmassweater.pw is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.
Who Is Responsible for Return Label?
uglychristmassweater.pw will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
Included packing slip with all returns.
Shipping charges are non-refundable
Please call us at 1-844- T-Palace (1-844872- 5223) for instructions.
What is our Exchange Policy?
Exchanges must be returned to us 30 days from the date you received the package.
In order to exchange please send an email to firstname.lastname@example.org stating your reason for the exchange including new request for sizes and colors.
Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
Need It Faster:
Please call customer service at +84979699399 or email us at email@example.com
Package Exchange Address:
2323 Tran Quang Khai Street, District 1, Ho Chi Minh City, VietNam
- No Restocking Fee!
For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.
If you have any questions please contact us.
Our contact email is firstname.lastname@example.org